We have a monopoly in parts of New York City and no incentive to provide customer service. 

We will bill you for services you don’t have and fight you when you dispute the charges.

We will set up appointment times that force you to miss work then cancel at the last second.

We can record your phone call but you can’t record ours. 

Even if you report a service outage you will still be charged.

If you call one of our customer service experts to disconnect your internet we will continue to charge you indefinitely until you return our modem.  We will make no mention of this during our phone call. 

We have one star on Yelp.

Our customer service people routinely "play dumb" during an outage and are rude to subscribers calling for service.

The latest American Customer Satisfaction Index ranked Time Warner Cable the 8th worst in the country!